Born June 21, I was raised in a small town in the "Thumb" of Michigan by a family who to this day has a hay farm and throughout my childhood owned and ran a machine shop.
After completing my Bachelor’s Degree at Northwood University, I have held a variety of IT Support Management Positions over the years that have allowed me to gain valuable experience leading me to this point in my professional career.
I am an IT Professional with 20+ years of Service Delivery, IT Management & IT Support Management experience. I have a strong passion for Technology with a focus on improving customer service. I also have a reputation for being a successful Leader, Mentor, Technology Specialist and Service Delivery Manager. My past IT & Support experiences have allowed me to gain knowledge and background you are looking for to continue the growth in an organized and future proof manor while deploying a “The Team” atmosphere.
Recently Steven DeFour, wrote this recommendation in support of our professional relationship.
“Jeff was brought in to manage a team that was working against itself and in total chaos due to lack of decent leadership. He came in & brought the team together teaching us how to work as a team not individuals. With his guidance the team came together as one team for the first time to meet and exceed all of our KPI goals. Jeff is hard working & always is finding ways to improve processes to make his teams as efficient as possible.
While working with Jeff, I got the pleasure of moving up from team member to Team Lead. The amount of leadership skills I learned from Jeff is what I attribute all of my success in management to today. He raises up his team to become successful hard working team players.”
Recently Sam Lamerato,, wrote this recommendation in support of our professional relationship.
“Jeff was an intricate part of rebuilding and revamping the IT department at the Palace. He cares about his team not only as workers, but as people. I have been able to work with him while at 2 different companies and he has greatly helped my development as an IT professional.”
Dan Westness, wrote this recommendation in support of our professional relationship.
“I have worked with Jeff for almost 4 years between two different companies. He has always been an excellent mentor, leader and resource. His attention to detail and ability to see the big picture is uncanny. I feel like his strongest ability is to see a situation for every angle (Business, Revenue, Employee Relations, Technical, Prudence and Long Term effects) and make a solid decision on the right path to take. He is an excellent asset to any company he has worked with and continues to strive for only the best.”
“Jeff is a "can do" type person that is always up for a challenge. As a supervisor he knew how to play off the strengths of his team members to compliment his own skill set. He is extremely driven, motivated, ambitious and takes a great deal of pride in his work. Jeff always focused on maintaining a level of service excellence and improving our department from the most basic details to the big picture. Jeff is a wonderful person to work with and a very skilled individual.”
Emily Schatz wrote this recommendation in support of our professional relationship.
I had the pleasure of working with Jeff at multinational lifestyle brand Vi. Among other duties, he supported the Office of the CEO, ensuring myself as Senior EA, our Security Team, Chief of Staff, Executives, and VIP guests were seamlessly connected to each other and our servers. He was knowledgeable beyond measure, staying current in technical SWOT; he managed a fast-growing, star team; and above all, he did whatever it took to get the job done, 24/7/365. Supporting a celebrity CEO is no easy feat, but Jeff made it that much easier for all of us by delivering world class service in tech. He is a critical player on any team, and I would work with him again in a heartbeat.
I know I can apply my combination of knowledge and experience to your open position. Please feel free to contact me so that I may answer any questions you may have.