Recognize and escalate bugs within the website hosting environment.
Handle technical support escalations from management and the sales department.
Provide hands on troubleshooting for websites, MySQL and MS-SQL databases, Customer DNS issues, E-mail routing and blacklisting issues, HTML coding, Domain Registration and renewal issues, Document troubleshooting within the customer management system Remedy, and answered advanced and complex technical inquiries for customers.
Provided assistance in recognizing customer scripting errors and permissions errors within CGI, PHP, ASP, and ASP.NET