Responsible for overseeing a team of 5 Desktop Support Technicians at the Vi World Headquarters with a headcount of around 250 employees.
Some of the items the team is responsible for are below:
- Install, configure & troubleshoot PC/MAC laptop & hardware, software & peripherals.
- Install & troubleshoot VoIP phones & peripherals
- Mobile Devices
- Scala player content system
- Polycom Video Conferencing
- Active Directory Domain Administration
- Access Management
My direct responsibilities include:
- Determining priorities for the Desktop Support Technicians
- Maintain the schedule & manage overtime for all techs
- Responsible for triaging any after hour emergencies
- Document system configuration, inventory / assets & network procedures
- Oversea, manage & configure the Service Desk ticketing system